As part of Cambridge Heart Clinic’s commitment to quality we undertake a rolling survey of patient satisfaction.
Each patient undergoing a procedure receives a patient questionnaire once their episode of care is completed. Patients attending an outpatient consultation are also requested to complete the patient questionnaire after their appointment. We intentionally approach 100% of all new outpatients and around 30% of our follow-up outpatients on a regular basis.
We have a return rate of approximately 23%, this equates favourably with patient surveys conducted by other organisations.
The results are collated below in a report; all replies are anonymised however individual comments are followed up where appropriate or where a response has been requested.
Please read our patient satisfaction report here.