Patient satisfaction report 2013 released shows excellent results

As part of Cambridge Heart Clinic’s commitment to quality we undertake a rolling survey of patient satisfaction.

Each patient undergoing a procedure receives a patient questionnaire once their episode of care is completed. Patients attending an outpatient consultation are also requested to complete the patient questionnaire after their appointment. We intentionally approach 100% of all new outpatients and around 30% of our follow-up outpatients on a regular basis.

We have a return rate of approximately 23%, this equates favourably with patient surveys conducted by other organisations.

The results are collated below in a report; all replies are anonymised however individual comments are followed up where appropriate or where a response has been requested.

Please read our patient satisfaction report here.