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Coming into hospital

Outpatient visit

Arrival
Upon arrival, you should report to the main reception desk. You will have been sent directions to the Cambridge Heart Clinic and parking instructions with your confirmation letter. If you are a new patient, you may be required to fill out a registration form prior to your first appointment. Our uniformed reception staff will show you to the patient waiting area where you will be collected by your Consultant.

Waiting areas
Cambridge Heart Clinic has a dedicated private patient waiting area. In addition to a calming environment, we provide the latest newspapers and magazines, a selection of tea and coffee as well as TV and internet access.

Consultation
Your Consultant will collect you from the patient waiting area and direct you to his private consulting office. The length of the consultation will depend on the complexity of your condition. After the consultation, the consultant and his staff will organise further tests and appointments before returning with you to reception. Wherever possible, we run a "one-stop shop" and your consultant will try to complete all appropriate diagnostic tests in the same visit.

Tests
In most cases, additional non-invasive tests such as ECG, Echocardiography and Exercise tests can be organised and completed during your visit. If you require further investigations such as angiograms or other more complex procedures, we will book a convenient date for you during your visit.

Payment
If you are not insured or your insurance policy does not cover your tests and treatments, we will collect payment at the end of your visit.

We will be able to let you know in advance about the cost of your tests and treatment so that there will not be any surprises. You will receive a quotation for the cost of your treatment with your confirmation letter. The acceptance form should be signed and returned to us prior to your appointment.

Cambridge Heart Clinic accepts payment by credit card (Mastercard or Visa), direct debit card and cash. You will receive a receipt for your payment from our reception staff.

Day patient procedure or overnight stay

Arrival
Upon arrival, you should report to the main reception desk. You will have been sent directions to the Cambridge Heart Clinic and parking instructions with your confirmation letter. Our uniformed reception staff will show you to your private room and familiarise you with your surroundings.

Before your procedure
Your nursing staff will prepare you for your procedure and answer any questions you may have. You will then be brought to the cardiac catheterisation laboratory for your test/procedure.

Patient Rooms
The Cambridge Heart Clinic has five dedicated private patient rooms with en-suite facilities. Each bedroom is equipped with flatscreen television, DVD player, direct dial telephone and a nurse call system. We can arrange newspapers, magazines, books, DVDs and a variety of business services on request.

Meals
Day patients will be offered light snacks and hot drinks. Overnight patients will be offered a full menu comprising high quality food and fine wines.

Visitors
We will work hard to make your stay for you and your visitors as comfortable as possible. We are happy for visitors to attend with you on the day of your test/procedure and provide dedicated waiting areas with TV, newspapers, magazines and tea/coffee facilities. Your visitors are welcome to stay with you during your pre- and post-procedure recovery in your private room.

After your procedure
Your medical team will make certain that your care plan has been reviewed with you and that all of your questions have been answered. After you and your carer are satisfied, you will be guided to reception to take care of any final paperwork or future bookings.

Payment
If you are not insured or your insurance policy does not cover your tests and treatments, we will collect payment at the end of your visit.

We will be able to let you know in advance about the cost of your tests and treatment so that there will not be any surprises. You will receive a quotation for the cost of your treatment with your confirmation letter. The acceptance form should be signed and returned to us prior to your appointment.

Cambridge Heart Clinic accepts payment by credit card (Mastercard or Visa), direct debit card and cash. You will receive a receipt for you payment from our reception staff.